Skip to main content

Terms of Service

Last updated: March 19, 2026

These Terms of Service ("Terms") govern your access to and use of the Pipevio platform ("Service"), operated by Pipevio ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Description of Service

Pipevio is a pipeline management platform that enables loan officers and real estate agents to collaborate on a shared pipeline — managing leads, communications, documents, and loan progress in one place.

2. Eligibility

You must be at least 18 years old and legally able to enter into contracts to use the Service. By using Pipevio, you represent that you meet these requirements.

3. Account Registration

  • You must provide accurate, complete, and current information when creating your account.
  • You are responsible for safeguarding your account credentials and for all activity under your account.
  • You must enable multi-factor authentication (MFA) as required by the platform.
  • Notify us immediately at [email protected] if you suspect unauthorized access to your account.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
  • Upload or transmit malicious code, spam, or unauthorized advertising.
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Scrape, data-mine, or use automated means to access the Service without our written consent.
  • Share your account credentials with others or allow multiple individuals to use a single account.

5. Your Content

You retain ownership of content you upload to Pipevio (leads, documents, messages, etc.). By using the Service, you grant us a limited license to host, store, and process your content solely to operate and improve the platform.

You are responsible for ensuring that any data you upload complies with applicable privacy and data-protection laws, including obtaining necessary consents from borrowers and clients.

6. Compliance

You are responsible for maintaining your own regulatory compliance, including NMLS licensing, state lending regulations, and RESPA requirements. Pipevio provides tools to support compliance but does not guarantee regulatory compliance on your behalf.

7. Fees and Payment

Certain features of the Service may require a paid subscription. Fees, billing cycles, and payment terms will be presented to you at the time of purchase. We reserve the right to change pricing with reasonable advance notice.

8. Intellectual Property

The Service, including its design, code, features, and branding, is owned by Pipevio and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Pipevio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with reasonable notice. You may close your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately.

12. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts located in El Paso County, Texas.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting updated Terms on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, contact us at: [email protected]